The best communicators know that listening is an active practice. Whether you are facilitating dialogue, seeking feedback or ideas, or navigating conflicting viewpoints, your ability to listen in a way that accurately captures and builds on others’ thinking is crucial. This module shows participants how to use active listening as a tool in any situation where their listening will be as crucial as their message. They will learn a simple technique that will help them listen more deeply and demonstrate to others that they have been heard.
This learning experience is part of the connection stream of leadership communication. You can learn more about our development philosophy here.
Key Learning Outcomes
Participants will learn how to:
- Apply strategies for dealing with a variety of challenging conversations
- Respond positively to difficult comments and questions in the moment
- Use disarming techniques and empathy to create common ground with their audience
Learning Experience Details
It All Starts With a Conversation
Want to learn more about the Active Listening module or The Humphrey Group? Let's talk.