Handling Questions and Answers

A well-led question and answer period can be a valuable opportunity for both the speaker and their audience to connect with and learn from one another.  Unfortunately, Q&A's create a lot of unknowns for speakers. The fear this causes can be difficult to overcome, especially if the rest of the communication is thoroughly scripted.

In this module, your leaders will practice using a simple methodology to respond to difficult or unexpected questions with message-driven, audience-centered answers. By giving learners a chance to practice in a low-risk environment, with the support of their peers, your leaders return to work less fearful of questions and more confident in their ability to provide clear answers.

This learning experience is part of the persuasion stream of leadership communication. You can learn more about our development philosophy here.

Key Learning Outcomes

Participants will learn how to:

  • Embrace Q&A as a leadership opportunity
  • Structure and plan their answers to difficult questions
  • Apply tactics for avoiding “Q&A traps”

Learning Experience Details

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Timing

90-minute session or can be added to another program
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Ideal Audience

Leaders who give presentations either internally or externally
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Delivery Options

In-person or virtual

It All Starts With a Conversation

Want to learn more about the Handling Questions and Answers module or The Humphrey Group? Let's talk.