On this week's episode, Bart Egnal interviews David Markwell who is the Senior Vice President Information Technology at Loblaw Companies Limited. They talk about the many aspects involved in delivering a project, and why communication plays such an important role to the success.
Here are some moments from their conversation:
Why IT projects succeed? (4:20)
Examples of communication failures (6:20)
Details and jargon that get in the way of client communication. (7:43)
The stakeholders perspective. (10:51)
Lack of ownership, an IT problem. (11:57)
How to link building communication into project leadership? (16:47)
How to handle and communicate through set-backs? (20:35)
Bringing teams together. (25:03)
When to pull the plug on a project. (28:30)