The Art of Conversation™

Transform everyday conversations into powerful leadership moments with conversation skills training. 

Conversations are where leadership and influence meet. Whether delivering feedback on the frontlines or influencing decisions in the boardroom, conversations are where decisions are made, trust is built, and change takes root. In The Art of Conversation™, leaders gain practical skills and techniques to move beyond surface-level exchanges and harness dialogue as a powerful tool for impact. 

Upcoming Course Dates
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Ideal Audience

Appropriate for leaders at any level or those moving into leadership roles.

Delivery Method

In-Person: 2 days, or; 

Virtual: 4, 2-hour live online sessions over four weeks.

Hybrid learning options are also available.

Available In: English, French, and Spanish. 

Our Approach

The Art of Conversation™  transforms the way leaders communicate by shifting their mindset, providing practical tools, and reinforcing new skills through hands-on practice to develop exceptional leadership communication skills.

Learn more about Our Approach

Sustainment

Access to Ignite, our full digital resource library. This enables you to revisit key concepts from the program while also exploring content from our entire suite of offerings. With access to a range of insights and tools, you can reinforce your learning and explore new, complementary skills.

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Attending The Art of Conversation was a genuinely enriching experience. The instructor was not only deeply knowledgeable but also incredibly kind, creating an atmosphere where everyone felt comfortable participating. Every concept we covered was practical and immediately applicable to real-life conversations. I left the course feeling more confident, more aware, and genuinely inspired to communicate better.
- Thiago, Vice President, Financial Industry

The Art of Conversation was a fantastic course. The materials shared were well organized, timely, and relevant, and I especially appreciated the practical frameworks provided. They were clear, actionable, and are resources I can see myself referencing time and time again. 

- Kyshira, Senior Talent Management Partner, Tech Industry

We all think we're wonderful communicators and can get our point across in every situation. But then life happens, the pressure rises, and we fumble our words. This program helps even the best communicators prepare for tough conversations, and when you suddenly find yourself in a difficult conversation, you'll learn how to calmly deal with it in the moment.  

- Barry, President, Electric and Water, Utility Industry
This training was extremely helpful in teaching us how to slow down and practice hard conversations as a leader. It is valuable, especially for new leaders to gain tools and as a reminder for seasoned leaders, who may have become complacent.
- Kylie, Environmental Specialist, Construction Industry

What Participants Learn in The Art of Conversation™:

The Art of Conversation™ teaches you how to navigate complex, spontaneous, and high-stakes conversations with confidence. You’ll gain practical tools to build alignment, accelerate decision making, and manage resistance, equipping you to guide discussions toward productive outcomes. 

In this Signature Learning Experience, you receive the knowledge and tools to:

Maintain composure and remain focused on results, even when stakes are high.

Keep discussions on track by identifying and managing derailers.

Recognize how and when to adapt your approach in real time by reading emotional cues.

Respond constructively to resistance, unexpected shifts, and emotional tension.

Enter every conversation with a clear purpose and audience-centered focus.

Influence outcomes with strategic questions that sharpen clarity and accelerate decisions.

Build long-term trust by following up to reinforce clarity and alignment.

Use active listening and strategic questioning to reveal underlying motivations and concerns.

Is The Art of Conversation™ Right for You?

The Art of Conversation™ is designed for leaders who are navigating one or more of the following challenges:

Shifting conversations from routine tasks to a strategic leadership tool. 
Engage in high-stakes conversations with clarity and confidence. 
Maintaining trust and commitment during high-pressure, emotionally charged workplace discussions.
Guide conversations toward productive outcomes.

The Art of Conversation™ Program Modules

The Conversation Mindset

Identify the habits and barriers that limit your effectiveness in conversations. You’ll learn how to replace fear-based reactions with leadership principles and how shifting your mindset can increase alignment, accelerate decision-making, and improve organizational outcomes. 

Leading Conversations

Learn to structure conversations using the PAL framework to move strategy forward. Through real-world practice, you’ll strengthen your ability to listen effectively, ask better questions, and use tone and presence to build trust, keep conversations on track, and drive productivity.  

Influence in Action

Keep conversations focused, productive, and outcome-oriented by learning to navigate group dynamics and adapt in real time. Gain practical tools and engage in hands-on practice to build confidence in handling resistance and managing tension with the support of the ARC framework.

Courageous Conversations

Stay grounded during high-stakes conversations using the CARE model to reduce tension and build psychological safety. Practice following up after tough conversations to repair trust, clarify, and realign. 

Spark Your Learning With Tailored Program Add-Ons:

As part of our extensive suite of leadership communication training offerings, we have a number of additional Spark modules that complement The Art of Conversation™. If you are interested in strengthening a particular skill that is not covered in the core program, we make it easy to add additional modules to your core program design. Our top recommendations for The Art of Conversation™ are: 

1:1 Coaching

Reinforce learning with a 30-minute, 1:1 coaching session. Address individual development goals, navigate communication challenges unique to your role, and apply new skills to real workplace situations.

Simple STORY Framework

Make storytelling accessible by learning a simple, effective method anyone can use to craft stories that resonate. 
Don’t see what you’re looking for? View our full library of Spark modules.

Upcoming Dates

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  • Ideal for groups of 7+ from the same organization looking to elevate their presentation skills
  • Available in-person, live online, or hybrid delivery
  • Delivery formats: 2 full-day sessions, 4 x 1.5-hour sessions, or customized timing to suit your needs
  • Flexible dates



Contact Us
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  • Perfect for individuals who want to strengthen their communication skills
  • Virtual delivery, 4 x 2-hour sessions over 4 weeks

Dates: Oct 14, 21, 28, & Nov 4, 2026
Time: 12:00-2:00 ET

Price: $1,500
Enhance your learning by adding 1:1 coaching. Contact for pricing.  

Enroll Now
Two members in board meeting giving each other a 'high five' demonstrating positive communication skills.

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