The Art of Conversation™

Transform everyday conversations into powerful leadership moments with conversation skills training. 

Conversations are where leadership and influence meet. Whether delivering feedback on the frontlines or influencing decisions in the boardroom, conversations are where decisions are made, trust is built, and change takes root. In The Art of Conversation™, leaders gain practical skills and techniques to move beyond surface-level exchanges and harness dialogue as a powerful tool for impact. 

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Ideal Audience

Appropriate for leaders at any level or those moving into leadership roles.

Delivery Method

In-Person or virtual. Hybrid learning options are also available.

Available In: English, French, and Spanish.

Timing

In-Person: 2 days, or;

Virtual: 4, 1.5-hour live online sessions over four weeks + 30-minutes of 1:1 virtual coaching.

Our Approach

The Art of Conversation™  transforms the way leaders communicate by shifting their mindset and providing practical tools to develop exceptional leadership communication skills.

Learn more about Our Approach

Sustainment

Receive 30-day access to 2 powerful tools for ongoing learning and support:

  • ELI, our AI-powered communication coach. Practice your delivery with ELI to reinforce habits developed in the program and receive on-demand, personalized feedback
  • Our digital library of eLearning content. Access to a range of insights and tools you can use to reinforce your learning and explore new, complementary skills.
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What Participants Learn in The Art of Conversation™:

The Art of Conversation™ teaches you how to navigate complex, spontaneous, and high-stakes conversations with confidence. You’ll gain practical tools to build alignment, accelerate decision making, and manage resistance, equipping you to guide discussions toward productive outcomes. 

In this Signature Learning Experience, you receive the knowledge and tools to:

Move from hesitation to action by recognizing and overcoming default reactions under pressure. 

Show up with intention by applying six leadership mindset principles.

 

Enter every conversation with a clear purpose, audience-centered focus, and foresight into potential responses through active preparation.
Improve conversation engagement through structure, listening, language, and presence.

 

Keep discussions on track and maintain momentum toward shared goals by identifying and managing conversation derailers.
Leverage the power of strategic questions to influence outcomes, sharpen clarity, and accelerate decision-making.
Manage emotionally charged, high-stakes conversations by reducing tension, fostering psychological safety, and maintaining focus on business results.

Strengthen long-term trust by following up after difficult conversations to reinforce clarity and alignment.

Is The Art of Conversation™ Right for You?

The Art of Conversation™ is designed for leaders who are navigating one or more of the following challenges:

Shifting conversations from routine tasks to a strategic leadership tool. 
Guiding conversations toward decisions and outcomes that drive organizational impact.
Maintaining trust and commitment during high-pressure, emotionally charged workplace discussions.
Engaging in courageous conversations with clarity and confidence.

The Art of Conversation™ Program Modules

The Conversation Mindset

Identify the habits and barriers that limit your effectiveness in conversations. You’ll learn how to replace fear-based reactions with leadership principles and how shifting your mindset can increase alignment, accelerate decision-making, and improve organizational outcomes. 

Leading Conversations

Learn to structure conversations using the PAL framework to move strategy forward. Through real-world practice, you’ll strengthen your ability to listen effectively, ask better questions, and use tone and presence to build trust, keep conversations on track, and drive productivity.  

Influence in Action

Keep conversations focused, productive, and outcome-oriented by learning to navigate group dynamics and adapt in real time. Gain practical tools and engage in hands-on practice to build confidence in handling resistance and managing tension with the support of the ARC framework.

Courageous Conversations

Stay grounded during high-stakes conversations using the CARE model to reduce tension and build psychological safety. Practice following up after tough conversations to repair trust, clarify, and realign. 

Spark Your Learning With Tailored Program Add-Ons:

As part of our extensive suite of leadership communication training offerings, we have a number of additional Spark modules that complement The Art of Conversation™. If you are interested in strengthening a particular skill that is not covered in the core program, we make it easy to add additional modules to your core program design. Our top recommendations for The Art of Conversation™ are: 

Speak to Inspire

Learn to craft clear, audience-centered messages that inspire action. Build the skills to move beyond informing to truly influencing and motivating others.

Simple STORY Framework

Make storytelling accessible by learning a simple, effective method anyone can use to craft stories that resonate. 
Don’t see what you’re looking for? View our full library of Spark modules.
Two members in board meeting giving each other a 'high five' demonstrating positive communication skills.

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